Support
IT support for SMEs, in the contract.
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What we do not sell here
- Consumer break-fix / “PC won’t turn on” with no business frame
- Guaranteed two-hour visit in Geneva, Lausanne or Neuchâtel
- 24/7 helpdesk without written on-call
How it fits together
Support is not a separate product: it sits in managed IT. Per-visit work exists for a one-off need, after an audit — it is not the commercial hook.
Included
- +In-scope tickets, in agreed hours
- +Remote take-over (and the client assistance page once the tool is live)
- +Logged incidents, updates in the signed scope
- +On-site only if the contract provides for it
Out of scope
- −Hourly firefighting with no follow-up, inventory or backups
- −Hardware and vendor licences (project quote)
- −On-call outside hours, unless an addendum
Geneva, Lausanne, Neuchâtel
Local managed-IT pages — support is described in the contract, not as a Maps emergency.
Geneva
Practices, fiduciaries and Geneva offices: managed PCs, mail and backups. Day-to-day support sits in the contract — not an “urgent repair” queue.
See managed ITLausanne
For Vaud firms that want IT followed through, without three vendors. Support in the contract, readable costs, follow-up by the same people.
See managed ITNeuchâtel
For canton SMEs that want a readable vendor, a name at the other end of the line. Estate followed, support in the contract, remote-first.
See managed IT
Based on seat count. Monitoring, in-scope incidents, updates — one invoice, one rhythm.
For a one-off need, a project, or a volume too irregular for a retainer.
Included (per contract)
- +Initial audit and scope
- +Support in agreed hours, remote takeover
- +Documented incident follow-up
Out of contract (quote)
- −Hardware, vendor licences, rebuild or AI-integration projects
- −On-call outside hours — only if written into the contract
- −Out-of-scope work (new site, heavy migration, etc.)
No amounts are published. Quotes and invoices in CHF, after the audit.
See where your IT actually stands.
No-commitment audit. Written reply within 1 business day. Proposal next, based on your scope.
Reply within 1 business day · No commitment