Support
IT support for SMEs, in the contract.
Mail, PCs, access, in-scope incidents: that is managed-IT run. Not a break-fix shop, not a two-hour emergency promise.
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What we do not sell here
- Consumer break-fix / “PC won’t turn on” with no business frame
- Guaranteed two-hour visit in Geneva, Lausanne or Neuchâtel
- 24/7 helpdesk without written on-call
How it fits together
Support is not a separate product: it sits in managed IT. Per-visit work exists for a one-off need, after an audit — it is not the commercial hook.
Included
- + In-scope tickets, in agreed hours
- + Remote take-over (and the client assistance page once the tool is live)
- + Logged incidents, updates in the signed scope
- + On-site only if the contract provides for it
Out of scope
- − Hourly firefighting with no follow-up, inventory or backups
- − Hardware and vendor licences (project quote)
- − On-call outside hours, unless an addendum
Geneva, Lausanne, Neuchâtel
Local managed-IT pages — support is described in the contract, not as a Maps emergency.
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Geneva
Practices, fiduciaries and Geneva offices: one contact for PCs, mail and backups. Day-to-day support sits in the contract — not an “urgent repair” queue.
See managed IT -
Lausanne
For Vaud firms that want IT followed through, without three vendors. Support in the contract, readable costs, one contact.
See managed IT -
Neuchâtel
For canton SMEs that want a readable vendor, not a call centre. Estate followed, support in the contract, remote-first.
See managed IT
Already a client?
Remote take-over (session code) will live here. Meanwhile: audit or WhatsApp.
SupportBased on seat count. Monitoring, in-scope incidents, updates — one invoice, one rhythm.
For a one-off need, a project, or a volume too irregular for a retainer.
Included (per contract)
- + Initial audit and scope
- + Support in agreed hours, remote takeover
- + Documented incident follow-up
Out of contract (quote)
- − Hardware, vendor licences, rebuild projects
- − On-call outside hours — only if written into the contract
- − Out-of-scope work (new site, heavy migration, etc.)
No amounts are published. Quotes and invoices in CHF, after the audit.
See where your IT actually stands.
No-commitment audit. Written reply within 1 business day. Proposal next, based on your scope.
Reply within 1 business day · No commitment